Privacy Policy

This Privacy Notice explains why HNI Office India Limited (“HNI” “we” or “us” or “our”) collects information about you, how that information may be used, processed, protected and otherwise handled when you use or visit our website (“Platform”) and its services.

You acknowledge that this Privacy Notice is a part of the Terms of Use and all terms defined in the Terms of Use have the same meaning in this Privacy Notice statement and vice-versa.

BEFORE YOUR SUBMIT ANY INFORMATION TO HNI, PLEASE READ THIS PRIVACY NOTICE WHICH IS AN INTEGRAL PART OF THE TERMS & CONDITIONS. THIS PRIVACY NOTICE PROVIDES YOU WITH INFORMATION ON HOW HNI WILL PROCESS YOUR PERSONAL INFOMRATION, AND PLEASE PROVIDE YOUR INFORMED CONSENT AS THE SAME IS ESSENTIAL FOR USING THE PLATFORM. PLEASE PROCEED ONLY IF YOU AGREE WITH THE TERMS HEREIN.

Scope of application: This Privacy Notice is published in accordance with applicable laws and shall

  • apply to all Visitors i.e., those who are merely visiting the Platform without any intent of availing HNI’s products and services.
  • apply to all Users i.e., those who are visiting and accessing the Platform with the intent of availing HNI’s products and services (Visitors and Users shall be collectively referred to as “You” and “Your” in this Privacy Notice).
  • cover all personal data/sensitive data/information that can be used directly or indirectly to identify you as an individual person (“PD”)

What does this Privacy Notice provide?

  • What PD we collect?
  • How do we collect PD?
  • How do we process PD?
  • Why do we process PD?
  • How do we protect PD?
  • How long do we store PD?
  • Do we transfer your PD to third parties?
  • What are your rights?
  • Children’s Privacy
  • Our cookie policy
  • Our anti-spam policy
  • Changes
  • Link to other websites
  • Contact details

What PD we collect?

Platform is designed to provide you with an overview about HNI and its products specifically details of ergonomic and modular office furniture, enables you to place orders and purchase our products, download installation details, other related services, and enables you to contact us for provision of those services (“Services”). For providing these Services, tracking purchase history and reorder requests, and to provide customer support, subscribing to news and information feeds the Platform, we processes your PD. PD collected includes the following categories:

  • basic information like name, surname, IP address
  • contact information like phone number, e-mail address, mobile number
  • financial and payment information pertaining to your transaction on the Platform
  • shipping and billing information
  • device and hardware information for synching and seamless access
  • information on how you use our Platform through our or third-party cookies such as duration for visiting or using the Platform, how long You stayed on the Platform, items clicked, etc. To know more about use of cookies, please review our cookie policy section.

Payments on the Platform: While transacting on the Platform, you may be required to pay through the services of third-party payment gateway provider. You understand, agree and acknowledge that the Platform never receives your PD provided to the third-party payment gateway. Your PD will be dealt by third-party payment gateway provider in accordance with their respective privacy policies and other terms and conditions; and we shall not be liable, accountable or responsible for your PD which you provide to the third-party payment gateway provider.

Log data: Whenever you use our Service, in a case of an error in the Platform we collect data and information on your device called Log Data. This Log Data may include information such as IP address, device name, operating system version, the time and date of your use of the Service, and other statistics.

While we shall make reasonable endeavors to ensure that your PD is duly protected by undertaking security measures prescribed under applicable laws, you are strongly advised to exercise discretion while providing PD while using the Services given that the internet is susceptible to security breaches.

How do we collect PD?

We collect PD:

  • directly from you when you voluntarily provide your PD at the time of registering to use our Platform, subscribing to our Services via the Platform, or requesting further services; and
  • indirectly from other sources such as cookies (our cookie policy) , web beacons, website traffic, information available in public domain through internet searches, analytic studies and other information that we may derive while processing PD.

How do we process PD?

We collect, record, organize, structure, align, retrieve, adapt, access, review, archive, analyze, pseudonymize, encrypt, decrypt, profile, transfer, perform other related technological and manual processing activities and when no longer required, we anonymize or erase your PD.

We process your PD in accordance with fair, accountable and transparent processing principles as required under applicable law. Governing principles that we follow for processing are:

  • process lawfully, fairly and with transparency
  • process only for purposes communicated or those which are reasonably expected to be connected with the purposes or for purposes which are compatible with them
  • minimize collection only as much is adequate, relevant and necessary
  • take reasonable steps to maintain accuracy in light of the processing purposes
  • retain in such form bearing in mind the processing purposes
  • use technical, operational, and organizational security measure
  • prevent accidental loss, unlawful destruction or access or damage
  • maintain confidentiality and integrity of PD, except otherwise mentions in this Privacy Notice

Profiling means automated processing or PD to evaluate certain personal attributes about you. This aims at analyzing your behaviour while using the Platform. There will be no profiling by automated means that will affect your PD protection rights and privacy.

Why do we process PD?

We process your PD for entering into a lawful contract with you and thereafter, for performance of the lawful contract so executed and delivery of Services.

We also process your PD because you have explicitly consented to the purposes of processing as stated in this Privacy Notice, those that can be reasonably expected in context thereof, and those that are compatible with the listed out purposes. If you do not want to consent, please do not use the Platform.

Additionally, we process PD for the following purposes:

  • providing Services
  • communicating with you
  • conducting market research, trend research, analytics to understand Your need for using the Platform, demand for Services, updates, upgrades and software feature requirements
  • improving and developing our Platform
  • obtaining feedbacks from you and acting thereupon
  • improvise, upgrade and implement security measures for the Platform and your PD
  • send direct mailers at the e-mail address given, with an option to opt-out anytime
  • enhance brand awareness and increased Platform engagement through search engine and social media remarketing lists
  • protect and secure your PD
  • to better understand our web traffic and marketing effectiveness;
  • detect, mitigate and handle data breach scenarios
  • periodically review PD collected to adhere with your requests regarding your rights and legal obligations under applicable law
  • maintaining secure personal information management system
  • mitigating and handling data breach scenarios
  • sharing with third parties; more details about third party data transfer
  • honoring your requests and rights
  • defending or initiating legal, contractual and other equitable relief should such situation arise
  • complying with contractual obligations

Apart from the above purposes, please note that we do not sell, rent, or trade your PD in any manner.

How do we protect your PD?

We are committed to managing and securing PD and information asset systems with confidentiality, integrity and authenticity. Commensurating with the size and nature of the Platform, the Services, and allied activities, we have implemented reasonable, operational, technical and managerial safeguard, practices, processes and policies to ensure safety, security, integrity and protection of all its information assets including PD.

All our staff, personnel, officers, representatives and members receive appropriate and on-going training to ensure they are fully aware of their obligation to uphold confidentiality, protect PD, and respect your privacy. Only limited authorized personnel and approved third parties have access to PD on a need to know basis and only for specific purposes. If you wish to learn more about our data protection practices, please write to us at response@hni-india.com

How long do we store PD?

We will store and process your PD for such duration as is necessary in order to fulfill the purposes stated in this Privacy Notice and comply with applicable law. Our overarching goal is not to retain PD in identifiable form longer than what is necessary, after which they will be anonymized or destroyed.

Do we transfer your PD to third parties?

Being committed to maintaining confidentiality of PD, we follow strict controls on who can internally or externally access and process PD. Your PD may be transferred or shared with third parties for the following purposes:

  • with third-party service providers who use this data to perform services for us such as analytics, data storage facilities, and information security practices
  • for processing PD in accordance with this Privacy Notice through data processors
  • any government authority or any agency acting for the government for compliance with legal obligations
  • enhancing brand recognition and user engagement with Platform
  • entering into or performing lawful contract that HNI is party to with the partnering organizations
  • facilitating payments using payment gateway and banking facilities from third parties
  • facilitating delivery of products through third party courier service providers
  • in pursuance of HNI’s legitimate interests subject to the condition that Your fundamental rights and freedoms are not overridden.

Before transferring PD to a third-party, we conduct reasonable due diligence factoring the purposes, such as evaluation of processes implemented as per information disclosed about processing measures, inspection rights wherever reasonably possible, requiring representations, and mandating compliance with applicable laws concerning data protection and privacy from the third-party.

Your PD may be shared or transferred to the following parties:

  • any person whom HNI is compelled or required to do so under law or in response to a government directive or one from its agency
  • any person where disclosure is required for larger public interest or protection of Your interests concerning Your right to privacy or other legal rights
  • any agent of third-party service provider who provides administrative, telecommunications, computer, payment facilitation, or other services to HNI
  • authorized HNI representatives
  • authorized HNI processors
  • any third party when HNI undergoes a corporate restructuring

What are your rights?

Your rights are:

  • access – seek confirmation on whether and what PD is processed and seek access
  • lodge complaint – file a complaint with appropriate authority under applicable law
  • correction – correct inaccurate or misleading personal data, complete incomplete data, update outdated data
  • withdraw or modify consent – withdraw or modify consent at any time; this will not affect processing that has taken place prior to the date you request such withdrawal or modification. If withdrawal or modification will have a bearing on you accessing the Platform or availing Services, we will notify you before acting on your request
  • erasure and restriction on processing – erase PD, or restrict, object, limit or refuse processing; if you exercise this right, it may be the scenario that this may have a bearing on using and accessing the Platform and Services and we will notify you before acting on your request
  • data breach notification along with measure taken to retain and mitigate the breach

You can exercise these rights by writing to us at response@hni-india.com or write to us at Grievance Officer, HNI Office India Limited, K-52 MIDC, Hingna Road, Nagpur, Maharashtra.

Children’s Privacy

These Services do not address anyone under the age of 18. We do not knowingly collect PD from children under 18. In the case we discover that a child under 18 has provided us with PD, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with PD, please contact us so that we will be able to take necessary action.

If this option is selected, you should be aware that many websites may not function properly, but this is not the case with the Platform. Instead of setting up your browser to refuse/block cookies, you could set it up in a manner where your consent is required before each cookie is set on your device. This gives you more control over what is set on your device without excessively disrupting or compromising on the quality of your browsing experience. There are different levels of control that you can exercise in using your cookies. You will be able to prevent only third-party cookies from being deployed, or block specific companies from deploying a cookie on your device.

Our anti-Spam policy

We recognize that the receipt, transmission or distribution of spam e-mails (unsolicited bulk e-mails) as a major concern and have taken reasonable measures to minimize the transmission and effects of spam e-mails in its computing environment. Accordingly, all e-mails received by us are subject to spam check. Any e-mail identified as spam will be rejected and deleted. With this measure, along with other technical spam reduction measures, we hope to minimize the spread and effects of spam e-mails. We reserve the right to reject and/or report any suspicious spam e-mails, to the authorities concerned and/or to the sender of such e-mails, for necessary action, from time to time.

Changes

We will periodically review and revise this Privacy Notice and policies around PD. You must periodically review the Privacy Notice to appraise the changes. We will notify you of any changes on this page. These changes are effective immediately after they are posted on this page.

Link to other websites

The Platform links to other third party websites may or may not collect PD about You. If they do collect personal information, we are not responsible for the privacy practices or the contents of those linked websites.

Contact

If You have any questions, comments, rights request, or complaints, please contact us at response@hni-india.com or write to us at Grievance Officer, HNI Office India Limited, K-52 MIDC, Hingna Road, Nagpur, Maharashtra.

I UNDERSTAND THE CONTENTS OF THIS PRIVACY NOTICE, SPECIFICALLY THE PURPOSES FOR WHICH PD IS PROCESSED AND THE POSSIBILITY OF THIRD PARTY TRANSFER. WITH ALL FREE WILL AND INFORMATION REQUIRED TO MAKE SUCH DECISION, I HEREBY CONSENT TO THE TERMS CONTAINED HEREIN.